Guest help
Local help before, during and after your stay.
Straightforward answers about booking, arrival and the practical details that make staying in a Samoa holiday home different.
Frequently asked
Practical answers, without the guesswork
Still unsure? Call +685 7606060 or email rentals@holidayhomesamoa.com.
How does direct booking work?+
Choose a property, select your dates and guests, then continue to our secure online booking system. Live pricing, fees, cancellation terms and payment details are shown before you confirm.
Can I read Airbnb reviews before booking direct?+
Yes. Each stay page shows the public Airbnb rating and review count with a link to the original listing. We do not copy Airbnb review text onto this website.
When do I receive check-in information?+
Property-specific arrival and self check-in information is sent before check-in. Make sure the email address and mobile number on your booking are correct.
What is Cash Power?+
Samoa uses prepaid electricity meters. Starter credit is loaded before arrival at applicable properties. Heavy or extended air-conditioning use may require an additional top-up; instructions are included with your guest information.
What is the cancellation policy?+
The exact policy for your selected property and dates appears in secure booking before payment. Review the refund dates and terms carefully before confirming.
Can you help a large group?+
Yes. Several homes are close to other Holiday Homes Samoa properties. Contact the local team and we can help identify a suitable combination, subject to live availability.
What if one home is not available for my whole trip?+
Our stay assistant can check whether two suitable homes cover your dates with one move between them. A split stay uses two reservations, and the local team confirms both parts before you book.
Cash Power is normal here. We explain how it works before arrival so there are no surprises during your stay.